About Custom Solutions

Over 25 years of building software for the people who keep Kentucky’s local government running.

Our Story

Custom Solutions, Inc. was founded in 2000 with a simple idea: Kentucky’s county and city offices deserve software that’s built for the way they actually work — not some one-size-fits-all product designed for a different state or a different industry.

Since then, we’ve grown to serve over a dozen counties and cities across the Commonwealth. Our software handles everything from tax collection and fee management to records tracking and court document processing. We’re not a giant corporation with a 1-800 number — well, OK, we do have the 800 number — but when you call it, you talk to the people who actually build and maintain your software. No phone trees, no ticket numbers, no “your call is important to us.” Just a real conversation with someone who knows your system inside and out.

That direct relationship is what sets us apart. We listen to the clerks and administrators who use our tools every day, and we build what they need. Many of the features in our software exist because a client picked up the phone and said, “It would be really nice if the system could do this.” More often than not, it can by the next update.

What We Believe

Local Matters

We’re based in Kentucky, we work with Kentucky offices, and we understand Kentucky’s specific requirements. That local knowledge makes a real difference.

Keep It Simple

Government offices have enough complexity. Our software should make your day easier, not add another headache. If it’s not intuitive, we haven’t done our job.

Real Support

When something needs attention, you shouldn’t have to submit a ticket and wait. You call us, we answer, and we fix it. That’s how it’s always been.

Looking Ahead

We’ve just come through the biggest modernization effort in our company’s history. Every one of our core products has been rebuilt from the ground up — new technology, new interfaces, and new capabilities, all while keeping the reliability and simplicity our clients count on.

FormFill, CashDrawer, and Papers are all running on the new platform. And Tax Collector — the successor to our longtime SAINT tax system — is live in our client offices, with expanded reporting and city tax collection that works as easily as it does for counties. We’re not done: there’s always a next feature a clerk has asked for, and that’s exactly how we like it.

Want to learn more about how we can help your office?